Use the steps on this page for help with your Voxonet account, your library, or reading and listening. Voxonet is a reading and listening app; it offers no sales and takes no payments inside the app.
Try these first
A publication is missing from your library
- Make sure you have verified the email address on your Voxonet account.
- Check that the email on your Voxonet account is the same one you used for your existing voxonet.com order.
- Sign out of the app, sign in again and refresh the library.
An e-book will not open or download
Downloading the first reader package needs an internet connection and enough free storage. Once the download finishes, the e-book can be read offline inside the app. If the problem continues, include the publication title and the message you see on screen in your support request.
Audio will not play
Audiobooks are downloaded to your device before you listen. The download needs an internet connection and enough free storage; once it finishes, the chapters play offline. If something goes wrong, check your connection, resume the download where it stopped, and make sure your device settings allow the app to play audio in the background.
Send a support request
So we can look into it, tell us the email address on your account, the publication title, the last thing you did before the problem appeared, your Voxonet version and your device and operating system. You can attach a screenshot with personal details covered if that helps.
Send a Voxonet support request
If your email app does not open, write to info@psikonet.com. Never share your password, your email verification code or a one-time sign-in code.
Account and privacy
- To close your account, use the Account and Data Deletion page.
- For how data is processed, read the Voxonet Privacy Policy .
- For the app rules, see the Terms of Use .
Orders you have already placed
Voxonet starts no new sale and takes no payment. When you ask for help with an order already placed on voxonet.com being granted to your account, you can add your order number and the email address used for that order to your request.